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Customer Service

Residents of Asia Pacific
Telephone: +852 3191 3000
Office Hours: 9:00 - 18:00
(Hong Kong Time)

China Toll-Free Number
Northern China 10800 852 0968
Southern China 10800 152 0968

Taiwan Toll-Free Number
Taiwan 00801 855 954
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Privacy of Your Personal Data

From time to time, it may be necessary for you to supply E*TRADE Securities (Hong Kong) Limited and/or its Singapore Branch ("E*TRADE") with your personal data in connection with the opening, maintenance and continuation of accounts, and the provision of financial products and services.

With your consent, E*TRADE and its affiliated companies may use your personal data, including your name and contact details, in order to market financial products and services to you. E*TRADE may also provide your personal data to third parties, within and outside of Hong Kong and/or Singapore, that provide financial products and services so that they can send you marketing and promotional materials in relation to the products they offer on behalf of E*TRADE. These marketing materials may be sent to you by postal mail, email or other means. Before using or providing your personal data for these purposes, E*TRADE is required to obtain your written consent. You may withdraw your consent to the use and provision of your personal data for direct marketing at any time in the future. If you wish to withdraw your consent, please contact our customer hotline at +852 3191 3399 / +65 6424 8669.

The provisions set forth above are in addition to E*TRADE's global Privacy Statement which provides a comprehensive explanation of how we collect, use, protect and share your personal data. Please click here to review the Privacy Statement

Please contact our Compliance Officer with requests for access or correction to your personal data and questions about our policies or practices:

Compliance Officer - Retail Data Protection
Address: Office 802, LHT Tower, 31 Queen's Road Central, Hong Kong
Phone Number: +852 3191 3399 / +65 6424 8669.


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